Question 1

How does Auronex Fly find the cheapest flights?

Accepted Answer

Auronex Fly is a metasearch engine: we compare live fares from 300+ global airlines and dozens of distribution partners side-by-side — including low-cost carriers, full-service airlines, and virtual-interlining combinations — then show the total all-in price (taxes and fees included) before you click through to book directly with the licensed partner.

Question 2

Does Auronex Fly charge booking fees?

Accepted Answer

No. Auronex Fly is a free metasearch — we never charge booking fees and never add markups. The all-in price you see is the price you pay on our partner's secure checkout. We earn a commission from the partner when you book, at no extra cost to you.

Question 3

Can I get a refund if I cancel my flight?

Accepted Answer

Refund eligibility depends on the fare type and the airline's cancellation policy. You'll see the full cancellation rules on each fare card before you book. Our 24/7 support team can help you process cancellation requests.

Question 4

How do price alerts work?

Accepted Answer

Tell us the route and target price you want — we watch fares 24/7 and email you the moment they drop. It's free, and you can create unlimited alerts.

Question 5

Do you support multiple languages and currencies?

Accepted Answer

Yes. The platform supports 9 languages (English, French, Arabic, German, Spanish, Portuguese, Italian, Turkish, Armenian) and multiple currencies. Prices automatically convert based on your preference.

Question 6

Is my payment information secure?

Accepted Answer

Auronex Fly never handles travel payments. When you click through to a flight, hotel or activity offer, the booking is completed on the licensed partner's own secure checkout (Aviasales, Booking.com, GetYourGuide, etc.), each of which uses TLS 1.3 and PCI-DSS Level 1 payment providers. No card details ever reach our servers.

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